Eric Niday
Integrations Manager
Eric Niday is an Integration Manager at e-PlanSoft, where he excels in ensuring seamless product integrations and enhancing customer experiences. With a background in customer service and seven years of professional experience, Eric plays a pivotal role in aligning expectations, troubleshooting issues, and providing top-rated support throughout and beyond the implementation phase. His versatile skillset and dedication make him an invaluable asset to the company.
Before joining e-PlanSoft in 2021, Eric honed his skills at Advisors Excel, Helzberg Diamonds, and Journeys. His diverse experience has equipped him with a deep understanding of customer needs and project outcomes. Eric's technical proficiency includes Agile Methodology, Scrum, Confluence, JIRA, ConnectWise, Zoom, MS Teams, Slack, Manage Engine, TalkDesk, Salesforce, software design, data conversion and mapping, and troubleshooting.
Eric's commitment to customer success is a cornerstone of his role. He excels at guiding clients through the implementation process, ensuring their expectations align with project outcomes, and addressing questions and issues promptly. His personable nature and problem-solving skills foster strong client relationships, driving customer satisfaction and contributing to e-PlanSoft's growth.
